Complaints Procedures

Littlke Bo Peep Nursery 3 handsIf you have any cause for complaint you should in the first instance take it up with the Officer in Charge:

 Zoe Collins

In her absence the second in charge:

Natalie Wright

The matter will be entered on a “Provider complaints record”.  The matter will be thoroughly investigated and all actions will be recorded together with a resolution.

The officer in charge will have a conclusion for the complaint within 3 weeks.  If the matter cannot be resolved to your satisfaction then they have the right to raise the matter with Ofsted whose address is:

Ofsted Early Years
The National Business Unit
OFSTED
Piccadilly Gate
Store street
Manchester
M1 2WD
TEL: 0300 123 1231S
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