In her absence the second in charge:
The matter will be entered on a “Provider complaints record”. The matter will be thoroughly investigated and all actions will be recorded together with a resolution.
The officer in charge will have a conclusion for the complaint within 3 weeks. If the matter cannot be resolved to your satisfaction then they have the right to raise the matter with Ofsted whose address is:Ofsted Early Years The National Business Unit OFSTED Piccadilly Gate Store street Manchester M1 2WD TEL: 0300 123 1231S