If a child has not been collected by their agreed time of departure & this is not at closure time (6pm) then 30 minutes allowance will be given before parents are contacted on their specified contact numbers. If they cannot be reached then the emergency contact number will be rung.
If a child has not been collected by 6pm then 5 minute allowance will be given before parental/carer contact numbers are rung. If they cannot be reached then the emergency contact numbers will be rung.
If however, there is no contact with staff by 7pm social services duty team will be contacted on 01905 768020 (out of office hours – covers whole country). It may also be necessary to contact the police on 0300 333 3000 (this is the non emergency number for the West Mercia Constabulary).
Please be aware that children collected after their contracted pick up time will incur the following charges:
- Children picked up late before 6.00pm = £5.00 charge or depending on the length of time delayed will automatically be charged to the next session.
- Children picked up after 6.00pm = £20.00.
- Children that are dropped off before their contracted time will incur a charge of £5.00.